VILLA LUX LUZ BOOKING TERMS & CONDITIONS
COVID SPECIAL TERMS
Please note our Covid terms for booking rescheduling are permitted subject to:
· Closed borders of country of origin
· A compulsory quarantine in the country of origin, which would therefore not allow travel
· Cancellation of flights
YOUR CONTRACT IS WITH GLENVILLE PROPERTY LIMITED
Glenville Property Limited's ("We, Us or Our") booking conditions have been formulated as a result of Our responsibilities under law and in no way affect Your statutory rights as a consumer. Please read these Booking Conditions carefully and keep them with You ("You or Your") on Holiday as they set out the basis of the contract between You and Us.
1 DEFINITIONS
In these booking conditions the following terms shall have the following meanings:
1.1 "Brochure" means a holiday brochure or Our website.
1.2 " Accommodation, Service or Travel Arrangements" means any service or part thereof provided by Us.
2 YOUR TRAVEL ARRANGEMENTS CONTRACT
When You make a booking, You must be aged over 18 years, and You guarantee that You have the authority to accept and do accept on behalf of Your party the terms of these booking conditions. When You wish to book Travel Arrangements You will be required to complete a booking request form. Once We receive the completed booking request form, we shall contact You by telephone or e-mail to confirm availability and take a deposit. We shall then send You a booking form by e-mail, fax, or post for You to complete. A contract will exist as soon as We receive the deposit. Until then We shall be under no liability to You whatsoever. If We are unable to accept Your booking, we shall return Your deposit immediately. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. When You book any Service from Us, You shall do so subject to these booking conditions contained herein and such further terms and conditions as may be applied by the supplier of the Service (together, the "Booking Conditions"). These Booking Conditions constitute the entire agreement and understanding between You and Us in relation to their subject matter. By proceeding with a booking, you acknowledge that You have read and understood the Booking Conditions and agree to be bound by them. All Holidays and offers published in this Brochure are subject to availability at the time of booking.
3 CONFIRMATION & RESPONSIBILITY FOR PAYMENT
All correspondence and documents are sent to the person who made the booking ("Principal Traveller") who is responsible to Us for all payments in respect of the booking. Please check Your confirmation invoice, final itinerary, and all other documents You receive from Us, immediately on receipt. You must contact Us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the Accommodation We have confirmed to You. If You cancel or alter Your booking later, you may have to pay an amendment charge. We reserve the right to refuse Your booking. If We do this, we will refund any money already paid to Us. If You book through a travel agent, we will assume that in dealing with Us the agent is acting on Your behalf.
4 YOUR TRAVEL ARRANGEMENTS PRICE
When You make Your booking, You must pay a deposit of 40% of the total Travel Arrangements The balance of the price of Your Travel Arrangements must be paid at least 12 weeks before Your departure date or at the time of booking if within 12 weeks. Payment can be made by debit or credit card or by cheque. Cheques can only be accepted if received more than twelve weeks before departure. If the deposit and/or balance is not paid in time, we shall cancel Your Travel Arrangements. If the balance is not paid in time, we shall retain Your deposit and any insurance premiums You have paid.
5 BROCHURE ACCURACY AND INFORMATION
We have taken care to ensure published information and prices are accurate, but if We identify an error or omission following publication, we will inform You immediately if it affects Your booking before confirming Your booking. The revised information will then form part of Your contract. If an error or omission is discovered after Your booking is made, we will always try to advise You prior to Your departure. There may however be occasions when an advertised facility is either modified or not available. Incidental information (e.g., relating to local events or markets etc) is offered in good faith and We therefore ask that should this be important to You; you check details independently. Each Brochure edition supersedes all previous editions and will be superseded by subsequent editions upon their publication. The contract between Us, however, is based solely on the Website description from www.villaluxluz.com
Note: Furniture may sometimes vary from website pictures due to refurbishing.
6 IF YOU CHANGE YOUR BOOKING
If after Our confirmation invoice has been issued, You wish to change Your Travel Arrangements in any way, for example Your chosen departure date, We will do Our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the Principal Traveller or Your travel agent. You will be asked to pay an administration charge per change, and any further cost We incur in making this alteration. If You make several changes to the same booking, we will only make a reasonable overall charge. You should be aware that these costs could increase the closer to the departure date that changes are made, and You should contact Us as soon as possible. Except for a change of name, any changes You make within 10 weeks of Your departure will be treated as a cancellation and the cancellation charges shown in the section "If You cancel Your Holiday" may apply.
Note: Certain Travel Arrangements (e.g., Transfers to/from Airports) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
7 IF YOU CANCEL YOUR TRAVEL ARRANGEMENTS
You, or any member of Your party, may cancel Your Travel Arrangements at any time. Written notification from the Principal Traveller or Your travel agent on Your behalf must be received at Our offices at Glenville Property Limited, Suite 7, Cumberland Business Park, 17 Cumberland Avenue, London NW10 7RT and shall take effect upon the date of receipt by Us. Since We incur costs in cancelling Your Travel Arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 8. The charges apply to the total Travel Arrangements price excluding any insurance premiums, amendment charges or charges for goods sold and dispatched. Insurance premiums are always non-refundable.
Note: If the reason for Your cancellation is covered under the terms of Your insurance policy, you may be able to reclaim these charges.
8 IF WE CHANGE OR CANCEL YOUR TRAVEL ARRANGEMENTS
It is unlikely that We will have to make any changes to Your Travel Arrangements, but We do plan the arrangements many months in advance. Occasionally, we may have to make changes and We reserve the right to do so at any time. Most of these changes will be minor and We will advise You or Your travel agent of them as soon as possible. We also reserve the right in any circumstances to cancel Your Travel Arrangements. If We are unable to provide the booked Travel Arrangements, You can either cancel Your booked Accommodation and receive a full refund of all monies paid or accept an offer of alternative Travel Arrangements of comparable standard from Us, if available. If it is necessary to cancel Your Travel Arrangements, we will pay to Your compensation as set out in this clause. In all cases, except where the major change arises due to reasons of Force Majeure, We will pay compensation as detailed below:
IF WE MAKE A MAJOR CHANGE TO YOUR TRAVEL ARRANGEMENTS
Period before departure within which notice of Cancellation or major change is received by Us or notified to You
More than 84 days - £Nil
Less than 84 days - £15
IF WE CANCEL YOUR TRAVEL ARRANGEMENTS
Period before departure within which notice of Cancellation or major change is received by Us or notified to You
Amount YOU will receive from us
More than 84 days - Deposit only
Less than 84 days - 100% of all monies paid + £15
IF YOU CANCEL YOUR TRAVEL ARRANGEMENTS
Period before departure within which notice of Cancellation or major change is received by Us or notified to You
Amount of cancellation charge
More than 84 days - Deposit only
Less than 84 days - 100% of all monies paid
The compensation that We offer does not exclude You from claiming more if You are entitled to do so.
Force Majeure: This means that We will not pay You compensation if We must cancel or change Your Travel Arrangements in any way because of unusual or unforeseeable circumstances beyond Our control. These can include, for example, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, health risks, technical problems, closure or congestion of airports or ports, cancellation, or changes by scheduled airlines.
9 IF YOU HAVE A COMPLAINT
If You have a problem during Your stay at Accommodation, please inform Us immediately. We will endeavour to put things right. If Your complaint is not resolved locally, please follow this up within 28 days of Your return home by writing to Our Customer Services Department at Glenville Property Limited, c/o Suite 7, Cumberland Business Park, 17 Cumberland Avenue, London NW10 7RT giving Your booking reference and all other relevant information. Please keep Your letter concise and to the point. This will assist Us to quickly identify Your concerns and speed up Our response to You.
It is strongly suggested that You communicate any complaint to the Management Company or Supplier of the Service in question, as well as to Us, by completing a complaint form on the web site without delay. If You fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify Your complaint whilst You were in resort, and this may affect Your rights under this contract.
10 YOUR RESPONSIBILITY
You agree to report to Us any deficiency in the Service as soon as possible, to exercise due and reasonable care in respect of Your Accommodation and its contents, to leave it in a clean and complete condition, to respect local and on-site regulations and bye-laws, to limit party numbers to those on Your confirmation, to remit payments as invoiced on or before the due dates, to indemnify Us against all loss or damage arising directly or indirectly from any act, default or omission of Your party, and not to exceed the stated occupation capacity on the booking confirmation form. Any serious abuse of a property or its contents may render You liable to eviction without compensation.
The Principal Traveller must sign the Owners Terms and Conditions and must provide a copy of their passport. This is obligatory for your group to enter the Villa. A copy of the Owners Terms and Conditions will be emailed to the Principal Traveller before travelling. It is important that you read and agree to the Owners Terms and Conditions, any questions should be emailed back immediately to the sender.
11. OUR LIABILITY TO YOU
(i) We accept responsibility for ensuring that Your Travel Arrangements, which You book with Us, are supplied as described on this Website. If any part of Your Travel Arrangements is not provided as promised, due to the fault of Our employees, We will pay You appropriate compensation if this is deemed to have affected the enjoyment of Your Travel Arrangements. Subject to paragraph (ii) below Our liability in all cases shall be limited to a maximum of the costs of Your Travel Arrangements.
(ii) Nothing in these Booking Conditions excludes Our responsibility for death, injury or illness caused by the negligent acts and/or omissions of Our employees, whilst acting within the scope of, or in the course of their employment in the provision of Your Travel Arrangements. We will accordingly pay to You such damages as might have been awarded in such circumstances under English Law. However, we are not responsible if the failure:
• is attributable to You or a member of Your party.
• is attributable to a third party unconnected with the provision of the Services to You and is unforeseeable or unavoidable.
• is due to Force Majeure.
(iii) In respect of travel by air, sea and rail, and the provision of accommodation Our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our office at Glenville Property Limited, Suite 7, Cumberland Business Park, 17 Cumberland Avenue, London NW10 7RT (T: +44 20 3575 1008).
(iv) Any loss that You suffer because of failures by transport operators to perform Services involved in the Holiday or services which You arrange personally, is limited to the amount You can recover from them under the laws of the UK, the country in which they operate, or under any applicable international convention. Transport operators have their own conditions of carriage, which form part of Your contract with Us. These conditions, and the provisions of certain international conventions, generally limit the liability of transport operators.
(v) If We accept any liability or are adjudged to have for a claim that You make, You must assign to Us any rights against a supplier or any other person or party they may have relating to the claim and You agree to co-operate fully with Us should We or Our insurers wish to enforce those rights which have been assigned to Us or which We are subject. This assignment is necessary to enable Us to try to recover from suppliers any compensation paid to clients and associated costs because of a personal injury to clients caused by the negligence of suppliers.
12. PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS
If You, or any member of Your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of Your Travel Arrangements or an excursion arranged through Us, We shall at Our discretion, offer advice, guidance, and assistance.
13. DISCLAIMER
To the fullest extent permissible under applicable law, We disclaim any and all representations, warranties, conditions, duties and other terms of any kind, whether express or implied by statute, custom or usage of every nature whatsoever, except any duties of good faith, (including, without limitation, any express or statutory warranties, and any conditions or warranties whether they are implied or not by law of satisfactory quality, non-infringement, compatibility, security, merchantability, accuracy, fitness for particular purpose, timeliness, conditions of completeness, performance, availability, lack of negligence or of workmanlike effort and the use of reasonable care and skill or any implied warranty arising from course of dealing or usage or trade) which but for these Booking Conditions might have effect in relation to the products and Services offered by Us.
This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
14. TRAVEL INSURANCE
You are required to take out travel insurance. It is Your responsibility to do this.
15. YOUR ACCOMMODATION
This is reserved exclusively for the people named on the booking form and no other persons are permitted to stay at the accommodation unless this has been agreed with Us in writing and appropriate payments made (if applicable). The villa is booked for normal Holiday use only and pets/animals are not allowed. A breakage deposit of €1000* will be included on Your invoice and payable with Your balance. This amount will be refunded to You within 4 weeks of Your return date subject to damage. Should You or any member of Your party be responsible for any breakages, loss, or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or and an invoice will be sent to You on Your return to the UK. This will be deducted from Your breakage deposit where applicable.
If breakages/damage/loss exceeds the amount of €1000 then you will be required to pay the extra amount as agreed in the Terms and Conditions.
*PLEASE NOTE: From January 2023, for younger and same sex groups, the owner has requested and increase in the breakage deposit to €2000.
16. PHOTOGRAPHS
General and unlabelled pictures are understood to illustrate an aspect or the region or the country, and not to have any specific connection with any Accommodation featured on the same or other pages.
17. SWIMMING POOLS AND OTHER FACILITIES
Where a swimming pool or other facility is referred to as being available for use and is understood to be conditional upon (a) seasonality (often mid-June to mid-September depending on region) (b) favourable prevailing weather conditions as judged by the local Management Company (c) temporary or unavoidable closure necessitated by: the owners essential maintenance programme, accident, damage or malfunction of equipment, and in the case of swimming pools: compliance with any water conservation regulations imposed in times of drought, damage or malfunction of the mains water supply. The above is understood to be a result of force majeure and not to reflect on Our failure to deliver an advertised facility.
18. BEHAVIOUR
We reserve the right in Our absolute discretion to terminate Your Holiday or any Holiday Services if Your behaviour is likely, in Our opinion or that of Our employees or Management Company, to cause distress, damage, annoyance or danger to Our employees or to any third party, or their property. If You are prevented from travelling on an aeroplane because in the opinion of any person in authority at the airport, You appear for whatever reason unfit to travel, We have no further responsibility for Your journey or Your Holiday. We will not give any refunds and You will be responsible for any expenses We incur because of Your behaviour. Furthermore, we will be under no obligation whatsoever to pay You compensation or cover any costs You may incur because of having to make alternative arrangements. We reserve the right to refuse any bookings that We think will be a nuisance to the owner.
19. BUILDING WORKS
From time to time, building work and its associated noise is unavoidable. We do not control such work, and We do not receive advance notice of when it will begin. We will notify You as soon as possible if We think that building work will affect Your Holiday.
20. FESTIVALS
Local festivals are held throughout the year and although they can be enjoyable, there might be some extra noise late at night in certain areas.
21. SATELLITE TVs
We cannot guarantee access to all/many of the channels on Sky T.V It is very unlikely that You will be able to view Sky Movies or Sky Sports channels. We will try Our best to ensure that You have a choice of channels available but cannot guarantee which ones these will be.
22. GLASS WINDOWS AND DOORS
Please be careful with windows, especially full-length glass patio doors. The glass may not be toughened and occasionally in a strange environment accident occur more easily than they can do so at home. We are not liable for damage caused by glass doors and windows.
23. VILLA AND SAFETY
We do not claim that Our villa is totally child friendly or safe and care should always be taken, especially around the pool area with supervision being given to children. We do sell Accommodation aimed at families and make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. We advise You to fully investigate the suitability of the property before You book. Telephone Us and ask Us as many questions as You want. If something is important to You, then do not assume something but please ask Us. Despite Our efforts and advice given, it is ultimately Your responsibility for the care and safety of the members of Your group.
Many terrace walls are 90cms to 1 metre high, whilst others may be less. If You have any concerns about the safety of Your villa, please contact Us immediately. Any genuine problems brought to Our attention will be dealt with as quickly as is locally possible, if feasible.
24. TELEPHONE
Our villa does not have a telephone. We would advise You to take a mobile telephone with You.
25. CHECK IN AND CHECK OUT
Villa is booked from 4pm on Your arrival day to 10am on Your departure day. On Your arrival the maids may still be tidying up until as late as 4pm. On Your departure date the maid may turn up as early as 8am to start preparing the villa.
26. WEATHER
Our resorts enjoy many more sunny days than the UK but occasionally it does rain heavily. The villas are not naturally suited to poor weather conditions which may result in temporary minor water ingression into the villa, water marks appearing on ceilings or walls or dampness.
27. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
You may not be able to travel if You do not have a valid passport, visa, and entry permit. We are not obliged to help You if You are refused travel. Your passport and travel documents must be intact, you may not be able to travel if they are damaged or have been tampered with. Passport, visa, and health requirements are subject to change, and it is Your responsibility to check the up-to-date position in good time before departure If You are unable to travel as a result of documentation not being in order You will not be able to claim any refunds from Us and cancellation charges would apply as set out.
28. TRAVEL SERVICES
When You travel by air, land or on water, the relevant carrier's 'Conditions of Carriage' will apply to Your journey, some of which may limit liability or exclude liability in accordance with the relevant international conventions. Copies of the conditions are available for inspection at any ABTA travel agent. Information given by Us about such services is for guidance only and the carriers concerned accept no responsibility for information provided by Us. It is Your responsibility to report promptly at the check-in times given by the carriers and with the appropriate valid travel documents (e.g., Passports), and We cannot be held responsible for any costs incurred by You if You fail to do so.
29. DATA PROTECTION
We will store and use the information You supply Us, or which is supplied to Us for the purposes set out in our Privacy Policy. This applies to any sensitive information that You give to Us such as details of disabilities, or dietary/religious requirements. You will be/would have been asked to agree to Our use at the appropriate time. If You do not agree, we cannot accept Your booking. You hereby authorise Your travel insurers and their agents to disclose to Us such information as We may reasonably request in the unlikely event that You should become involved in some form of emergency. (If We cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide Your booking. In making Your booking, you consent to this information being passed on to the relevant persons).
30. CHANGES TO TERMS & CONDITIONS
We reserve the right to change Our Brochure or Booking Conditions at any time.
Glenville Property Limited
Suite 7, Cumberland Business Park
17 Cumberland Avenue
London
NW10 7RT
Tel. +44 (0) 20 3575 1008
Sole Agent contact details;
Name: Villa Lux Luz Limited
Email: booking@villaluxluz.com
Web: www.villaluxluz.com
Tel: +44 (0) 7983 626636